Hundreds of engineers are completing the final repair work on Cumbria’s power network following Storm Éowyn to restore the last customers affected.
Teams from Electricity North West have now restored power to 110,000 properties but hundreds of properties are still affected.
In Storm Arwen just over 90,000 properties were impacted the network operator said.
Stephanie Trubshaw, Electricity North West’s incident manager, said: “We know how hard Storm Éowyn has been for Cumbrians and our focus is to continue to provide welfare support for the few remaining customers.
“We’re providing proactive support through calls, door knocking and catering support which remains in place this evening while our teams continue on site.
“There is still a huge amount of repair work for our engineers to do to restore the final 500 or so properties.
“Damage is still widespread covering parts of Workington, Penrith and Carlisle and we will not stop until we have connected every last customer.”
Electricity North West has also announced that all planned work on the network for this week has been cancelled. This will enable engineers to focus on the final repairs and prevent any further disruption to customers.
Anyone who received notification about a planned power cut this week between Monday to Friday should be aware that the work will not go ahead and your electricity supply will not be interrupted.
Steph added: “Thank you to everyone for your patience and your praise for our engineers who have been working extremely hard in challenging conditions, including cold and heavy rain today. If anyone is still without power, they should contact us as soon as possible.”
Why might I have been told my power was restored when it wasn’t?
After the storm some people received messages saying their power had been restored when it was still off. Electricity North West said this is due to ‘hidden faults’ on the network – additional damage, further down the line, which is only discovered after damage to larger lines has been fixed.
How do I claim compensation, and how much will I get?
The rules on compensation for power cuts are set nationally by the energy regulator, Ofgem. Due to the severity of Storm Éowyn, Ofgem class it as a Category 2 storm meaning that customers will be eligible for compensation payments of £85 if power has been cut off for 48 hours, and an extra £40 for every six hours afterwards. For more information, see Ofgem’s guidance.
Once all properties have been restored, Electricity North West will contact customers entitled to compensation payments, it said.
Power cuts
- 28 properties in Cathedral & Carlisle. Estimated time of restoration under review
- 8 properties in St John’s Castlerigg & Wythburn. Estimated time of restoration 1pm.
- 6 properties in Embleton. Estimated time of restoration 1pm.
- 7 properties in Irton with Santon. Estimated time of restoration 1pm.
- 11 properties in Egremont. Estimated time of restoration 1pm.
- 40 properties in Workington. Estimated time of restoration under review.
- 13 properties in Dean. Estimated time of restoration 8pm.
- 6 properties in Holme Low. Estimated time of restoration under review
- 72 properties in Broughton Moor. Estimated time of restoration under review
- 12 properties in Moresby. Estimated time of restoration 1pm.
- 15 properties in Egremont. Estimated time of restoration 1pm.
- 24 properties in Dean. Estimated time of restoration 1pm.
- 13 properties in Westnewton. Estimated time of restoration 1pm.
- 8 properties in Ousby. Estimated time of restoration 6pm.
- 7 properties in Cleator Moor. Estimated time of restoration 6pm.
- 40 properties in Orton. Estimated time of restoration 6pm.
- 25 properties in Cathedral & Carlisle. Estimated time of restoration under review.
- 17 properties in Cathedral & Carlisle. Estimated time of restoration under review.
- 140 properties in Egremont. Estimated time of restoration 6pm.
- 30 properties in Egremont. Estimated time of restoration under review.
- 5 properties in Orton. Estimated time of restoration under review.
- 17 properties in Embleton. Estimated time of restoration under review.
- 119 properties in Blennerhasset & Torpenhow. Estimated time of restoration 1pm.
- 127 properties in Egremont. Estimated time of restoration 7am.
My power is still off, where can I access warm spaces and food?
Those still affected by power outages can access warm food, drinks, showers and mobile charging at the following venues.
- The Strands & Screes Inn, Wasdale Hall Wasdale, Wasdale CA20 1ET Breakfast from 7am
- The Falcon Club, Egremont CA22 2QN – Limited hot menu from mid-day
- Kings Head Hotel, Riverside, Ravenstonedale, Kirkby Stephen CA17 4NH – Hot food and drinks from 8:30am
- The Watch Tree Nature Reserve, CA5 6NL – Hot food, drinks and warm space from 9am
- The Crossings Inn, Roweltown, Carlisle, CA6 6LG – Food & drink warm space, flasks, mobile charging from mid-day
- Mae’s Tea Rooms & Gallery – The Old School, The Old School Uldale CA7 1HA hot drinks, hot food, phone charging available from 9am
- Lowther Arms, Mawbray, Maryport, Cumbria, CA15 6QT from mid-day
- Barista Café 20 High St, Wigton CA7 8DL From 9am
- Watermill Inn & Brewing Company, Ings, Nr. Windermere, Cumbria. LA8 9PY. Serving food & drink from mid-day warm spaces, showers, mobile charging
- The Manor Inn, 11-12 Main Street, St Bees, Cumbria, CA27 0DE Hot food and drink from 2pm – 8pm warm space and mobile phone charging
