Cumbria County Council will continue to provide key services over the Christmas and New Year period.
Most council offices across the county will be open as normal on Friday 27, Monday 30 and Tuesday 31 December.
Offices will be closed on weekends and bank holidays – Wednesday 25 December Christmas Day, Thursday 26 December Boxing Day, Wednesday 1 January, and will reopen as per normal office hours on Thursday 2 January 2020.
Offices will be open on Tuesday 24 December Christmas Eve until 3pm.
Here are more details of opening times, out-of-hours contacts, holiday cover arrangements and other relevant information.
Adult Social Care
Residential and home care services operate 24 hours a day, 365 days a year.
Adult Social Care offices opening hours are as follows:
- Christmas Eve – 9am to 5pm
- Christmas Day, Boxing Day – Closed
- Friday 27 December – 9am to 5pm
- Monday 30 December – 9am to 4.30pm
- Tuesday 31 December – 9am – 4.30pm
- New Year’s Day – Closed
Open usual hours from Thursday 2 January 2020.
When offices are closed, the social care out of hours emergency telephone service is 01228 526690 – this can be used 24-hours a day for adult social care emergencies. You can also find our contact numbers on the website:
http://www.cumbria.gov.uk/healthandsocialcare/adultsocialcare/contact/localascoffices.asp
Children’s Services
Children’s social care offices:
- Christmas Eve – 9am to 5pm
- Christmas Day, Boxing Day – Closed
Friday 27 December – 9am to 5pm - Monday 30 December – 9am to 4.30pm
- Tuesday 31 December – 9am – 4.30pm
- New Year’s Day – Closed
Open usual hours from Thursday 2 January 2020.
During closure periods, the out-of-hours number is 0333 240 1727 – which can be used 24-hours a day for children’s social care emergencies.
http://www.cumbria.gov.uk/Landing_page/childrenandfamilies.asp
Recycling
Household Waste Recycling Centres (HWRCs) will all be open as usual throughout the festive season with the exception of Christmas Day, Boxing Day and New Year’s Day, when they will all be closed.
They will all be closing at the slightly earlier time of 4pm on Christmas Eve and New Year’s Eve. Otherwise they will be open at the usual opening hours shown below:
- Ambleside, Rothay Holme – 8am – 6pm, seven days a week.
- Kendal, Canal Head 8am – 4pm, seven days a week.
- Ulverston, Morecambe Road – 8am – 6pm, seven days a week.
- Grange-over-Sands, Guides Lot – 8am – 4pm, Thursday – Saturday (note: may open later or close early during winter for health and safety reasons)
- Frizington, Yeathouse Quarry – 8am – 4pm, seven days a week. (note: may open later or close early during winter for health and safety reasons)
- Millom, Redhills – 8am – 4pm Thursday, Friday, Saturday, Sunday and Monday.
- Penrith, Flusco – 8am – 6pm, seven days a week.
- Kirkby Stephen, Hobsons Lane – 8am – 6pm, Friday, Saturday, Sunday, Monday.
- Maryport, Glasson Industrial Estate – 8am – 6pm, seven days a week.
- Workington, Clay Flatts – 8am – 6pm, seven days a week.
- Wigton, Syke Park 8am – 6pm, Tuesday, Thursday, Saturday, Sunday.
- Barrow, Walney Road – 8am – 6pm, seven days a week.
- Carlisle, Bousteads Grassing – 8am – 6pm, seven days a week.
- Brampton, Townfoot Industrial Estate – 10am – 6pm every day except Tuesday
Cumbria Highways
Cumbria County Council’s Highways service will operate an out-of-hours service between 3pm on Christmas Eve and 8am on Thursday 2 January 2020. There will be full 24 hour cover for Winter Maintenance activity, as well as out of hours emergency response throughout this period.
The Highways Hotline will be open on Friday 27, Monday 30 and Tuesday 31 December between 8.30am and 5pm. The Highways Hotline number is 0300 303 2992.
You can still report any highways defects or issues via the county council website. If you are a Twitter user you can follow the Highways team @CumbriaHighways and Cumbria Gritters @CumbriaGritters
Windermere Ferry
The ferry will be closed on Christmas Day and Boxing Day. It will run on New Year’s Day between 10.10am and 5.30pm (times from Ferry Nab). Otherwise, the ferry will operate its usual service, crossing between Ferry Nab at Bowness and Ferry House at Far Sawrey between 6.50am and 8.50pm, Monday to Saturday and between 9.50am and 8.50pm on Sunday. If you a Twitter user, you can get live updates and service info @WindermereFerry
http://www.cumbria.gov.uk/windermereferry
Libraries
Allerdale
Workington Library
Saturday 21, Monday 23 December open 9am – 5pm, Tuesday 24 December open 9am – 1pm
Friday 27 December 9am – 5pm, Saturday 28 December 9am – 2pm, Monday 30 December 9am – 5pm, Tuesday 31 December 9am – 1pm
Branch libraries open Tuesday 24 December 9.30am – 12pm, then closed until Thursday 2 January 2020 when normal hours resume.
Barrow
Barrow Library
Saturday 21, Monday 23 December open 9am – 5pm, Tuesday 24 December open 9.30am – 1pm
Friday 27 December 10am – 5pm, Saturday 28 December 10am – 4pm, Monday 30 December 10am – 5pm, Tuesday 31 December 10am – 1pm
Branch libraries open Tuesday 24 December 9.30am – 1pm, then closed until Thursday 2 January 2020 when normal hours resume.
Carlisle
Carlisle Library
Saturday 21, Monday 23 December open 9am – 5pm, Tuesday 24 December open 9am – 1pm
Friday 27 December 9am – 5pm, Saturday 28 December 9am – 4pm, Sunday 29 December 12pm – 4pm, Monday 30 December 9am – 5pm, Tuesday 31 December 9am – 1pm
Branch libraries open Tuesday 24 December 9am – 1pm, then closed until Thursday 2 January 2020. when normal hours resume.
Copeland
Whitehaven Library
Saturday 21 December open 10am – 2pm, Monday 23 December open 9am – 5pm, Tuesday 24 December open 9am – 1pm
Friday 27 December 9am – 4.30pm, Saturday 28 December 10am – 2pm, Monday 30 December 9am – 4.30pm, Tuesday 31 December 9am – 1pm
Branch libraries are closed between Christmas and New Year, reopening Thursday 2 January 2020 when normal hours resume.
Eden
Penrith Library
Saturday 21, Monday 23 December open 9am – 5pm, Tuesday 24 December open 9.30am – 1pm
Friday 27 December 9.30am – 4pm, Saturday 28 December 9.30am – 4pm, Monday 30 December 9.30am – 4pm, Tuesday 31 December 9.30am- 1pm
Branch libraries open Tuesday 24 December 10am – 1pm, then closed until Thursday 2 January 2020 when normal hours resume.
South Lakeland
Kendal Library
Saturday 21, Monday 23 December open 9am – 5pm, Tuesday 24 December open 9am – 1pm
Friday 27 December 9.30am – 5pm, Saturday 28 December 9.30am – 4pm, Monday 30 December 9.30am – 5pm, Tuesday 31 December 9.30am- 1pm
Branch libraries open Tuesday 24 December 9am – 1pm, then closed until Thursday 2 January 2020 when normal hours resume.
http://www.cumbria.gov.uk/libraries
Archives
Cumbria Archive and Local Studies Centres in Barrow, Carlisle, Kendal and Whitehaven will close at 5pm on Friday 20 December, and re-open at 9.30am on Thursday 2 January 2020.
The Archive Service online resources will be available throughout the Christmas period.
http://www.cumbria.gov.uk/archives
Registrars
Our online booking system can used to book appointments or order copy certificates 24 hours a day, 365 days a year – http://www.cumbria.gov.uk/registrationservice
Office opening hours for the festive period:
Christmas Eve – Carlisle, Kendal, Barrow – closing at 3pm, Penrith, Whitehaven – closing at 1pm
Christmas Day, Boxing Day – all offices closed
Friday 27, Monday 30, Tuesday 31 December – all offices open usual hours
New Year’s Day – all offices closed
All offices open usual hours from Thursday 2 January 2020.
An ‘out of hours’ emergency contact number is available – 0300 303 2472
The quickest and easiest way to access most of our services is online. Here you can book an appointment to register a birth, register a death, order a copy certificate for an event already registered and submit an enquiry form to book a ceremony.
