An NHS trust’s staff survey results have been revealed.
Staff at the University Hospitals of Morecambe Bay NHS Foundation Trust, which operates hospitals in south Cumbria and north Lancashire, took part in the NHS Staff Survey 2020.
On seven of the 10 main themes, the trust was at or above the national average. The seven themes were equality, diversity and inclusion, health and wellbeing, immediate managers, morale, quality of care, safe environment (bullying and harassment) and safe environment (violence).
However, the trust was below the national average for safety culture, staff engagement and team working.
There were improvements in a number of other areas when compared to previous results, including:
- Bullying and harassment indicators.
- A majority of colleagues – 70 per cent – feel happy with the standard of care provided by the trust.
- Fewer colleagues have attended work while feeling unwell.
- The majority of colleagues agreed/strongly agreed that they would recommend the trust as a place to work. This is equal to the highest ever score and an increase on the previous year.
UHMBT had a good response rate to the survey in line with the national response rate, with 3,273 (49 per cent) of colleagues from all care groups and corporate departments taking the time to provide feedback.
“I would like to thank colleagues for participating in the survey and for everything they do, day in, day out, making a positive difference to colleagues, patients and the communities we serve,” explained David Wilkinson, director of people and organisational development at the trust.
“The NHS has never before experienced a year like this one and the 2020 staff survey gives us an opportunity to understand our colleagues’ experiences. The results will enable us to build on what we are doing well and identify and learn from experiences that are not so positive.
“Both in Morecambe Bay and across the NHS, the pandemic has, of course, affected colleague experience. For example, at UHMBT and nationally, perceptions about immediate managers, team working and work-related stress have all worsened in 2020 as the need for fast decisions, deployment to different departments or roles and new practices took hold.
“Significantly more colleagues gave positive answers to questions relating to safety culture which had deteriorated in 2019, but there is still work to do to return to the higher scores of 2018. Positively, morale is marginally higher at UHMBT than the national average.”
There were 3,273 completed questionnaires.
