Cumbria Crack

Christmas arrangements for Eden District Council Services

Eden District Council’s main offices in Penrith, the Town Hall and Mansion House will close on Monday 24 December 2018 at 4pm and will reopen at 8:45am on Wednesday 2 January 2019. An out of hours duty officer will be available during the holiday period to deal with any emergencies by calling: 01768 212499.

Blue Bags Refuse Collection

Some refuse collection days are being brought forward on the run into Christmas. If you would usually have your Blue Bags collected on a Monday (24 December Christmas Eve), this collection has been brought forward to Saturday 22 December. Also on Tuesday (25 December, Christmas Day) collections are being brought forward to Monday 24 December (Christmas Eve). For details of all amended collections see table below:

Normal Collection Day Xmas Holiday Collection Day
Monday 24 December (Christmas Eve) Saturday 22 December
Tuesday 25 December Monday 24 December (Christmas Eve)
Wednesday 26 December Thursday 27 December
Thursday 27 December Friday 28 December
Friday 28 December Saturday 29 December
Monday 31 December (New Year’s Eve) Monday 31 December (New Year’s Eve)
Tuesday 1 January Wednesday 2 January
Wednesday 2 January Thursday 3 January
Thursday 3 January Friday 4 January
Friday 4 January Saturday 5 January

Dates above are also printed on the Blue Bags or can be found on the Council’s website.


Please make sure and check your recycling calendar for the dates for when your kerbside green bag and box collections are taking place over the Christmas period. Or visit the Council’s website and use your property’s postcode to view your recycling calendar online.

Find out the Christmas items you can recycling from your Christmas tree, cards, wrapping paper, stamps, decorations, bottles to aluminium foil visit

Local Land Charges Searches

Due to the closure of Council offices between 25 December 2018 and 1 January 2018 any searches we receive after 10 December may not be returned until after 2 January 2019.


If you become homeless over the Christmas period please telephone Eden Housing Association’s emergency out of hours service on 0800 061 4232 or 01768 861400.

Stray dogs

If you find a stray dog over the Christmas period please telephone the Out of Hours number 01768 212499.

Reclaiming your stray dog

Owners can reclaim their stray dog from a Community Warden on the following days:

  • Thursday 27 December 2018, between 10am and 12noon only
  • Monday 31 December 2018, between 10am and 12noon only

A Community Warden will arrange a time with an owner for the return of the dog. Owners will have to pay before we return their lost dog to them.

Reporting a lost dog

To report a lost dog please call the out of hours telephone number: 01768 212499 as soon as possible and give the pet’s details.

Tourist Information Centres

For opening hours for local Tourist Information and Visitor Centres across Eden and for Christmas events visit

Leisure Centres

For opening times for the Leisure Centres at Appleby and Penrith over the Christmas period visit:

Bereavement Services Office

Should you need to contact the Bereavement Services Office at Mansion House please telephone: 01768 212251 or alternatively email: [email protected]

You can contact the Bereavement Service’s Officer in-between Christmas and New Year on the following days and times:

Day * Open for telephone and email enquiries Interments
Monday 24 December 8.30am to 9.45am 10am to 2.30pm
Tuesday 25 December Closed Closed
Wednesday 26 December Closed Closed
Thursday 27 December 8.30am to 12.30pm 10am to 2.30pm
Friday 28 December 8.30am to 12.30pm 10am to 2.30pm
Monday 31 January 8.30am to 12.30pm 10am to 2.30pm
Tuesday 1 January Closed Closed

* The office building is closed to members of the public in-between Christmas and New Year.

Normal office opening hours will resume on Wednesday 2 January 2018.

Council Sandbag policy in case of flooding

Our policy for sandbagging is to prevent or contain floodwater from rivers or groundwater. The sole responsibility for protection of private property in the event of a flood lies with individual owners and not the District Council or any other Agency. To view the Council’s sandbag policy visit:

For more information about Council services over the Christmas period visit: