Lakes tea and coffee merchant awarded Platinum Trusted Service Award

The team at Lakes-based tea and coffee merchant John Farrer & Co, Kendal, have been presented with a Feefo Platinum Trusted Service award.

The annual Feefo awards are an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

The awards are a highly valued badge of approval, which remains unique as it’s based purely on feedback from real customers.

Feefo only presents Platinum Trusted Service awards to businesses that have achieved a Gold standard for three consecutive years. Farrer’s collected over 418 reviews in that period, with a Feefo service rating greater than 4.9 out of 5.0.

This award means a great deal to everyone in the Shap Road-based roastery, especially as their online interactions have soared since the onset of the COVID-19 pandemic.

John Farrer & Co, Kendal, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years.

“Particular congratulations go to our Platinum Trusted Service winners, including John Farrer & Co, Kendal. It’s been an extremely tough challenge and I can’t wait to see what businesses achieve in 2022.”

General Manager, Rob Baines, added: “At John Farrer & Co Kendal, we try our hardest to ensure our customers receive the very best service we can provide! We’re thrilled to receive this award from Feefo in recognition of what we deliver for our customers.

“It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in really difficult circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.”