Cumbria’s councils have published their arrangements for services this August bank holiday.
Key services will be provided but offices will be closed and some rubbish collections will be altered.
Westmorland & Furness Council – Barrow, Eden and South Lakeland
The main switchboard number (0300 373 3300) will close at 4.30pm on Friday, August 23 and reopen on Tuesday August 27 at 9am.
There will be a recorded out of hours message advising of the closure period and contact numbers for highways, homelessness, adults and children’s social care should anyone be calling about an emergency. Details are also available on the website.
Waste collections and home recycling
If you live in the Eden or Barrow areas, there will be no changes to bin collections days across the bank holiday weekend. Waste collection teams in these areas will be working on Bank Holiday Monday to maintain services on their usual schedule.
If you live in the South Lakeland area and your bin is scheduled to be collected on Bank Holiday Monday, your collection will be made on the following day (Tuesday August 27). All collections through the week will then be one day later than normal.
Recycling
Household Waste Recycling Centres will all be open as usual throughout the bank holiday weekend and standard opening hours will not be affected by the bank holiday.
Opening hours are:
- Ambleside: 8am-6pm, Monday-Sunday
- Barrow: 8am-11am and noon-6pm, Monday-Sunday
- Penrith (Flusco): 8am-6pm, Monday-Sunday
- Grange-over-Sands: 8am-4pm, Thursday-Saturday
- Kendal: 8am-4pm, Monday-Sunday
- Kirkby Stephen: 8am-6pm. Friday, Saturday, Sunday and Monday
- Ulverston: 8am-6pm, Monday-Sunday
The HWRC permit helpline will be closed on bank holidays and weekends.
Leisure centres
Some Westmorland and Furness Council leisure centres will be open over the bank holiday weekend – including Bank Holiday Monday – but there may be some changes to normal opening hours. To find out the opening times and activities on offer, visit the leisure centres’ websites.
Health and social care
Residential and home care services operate 24 hours a day, 365 days a year.
Adult social care offices will be closed on Bank Holiday Monday and reopen on Tuesday August 27.
If you’re concerned about the welfare of an adult, visit the Westmorland and Furness Council website or call 0300 373 3301.
When offices are closed, use the out of hours number to report a safeguarding concern (01228 526 690) – this can be used 24 hours a day for adult social care emergencies.
Children’s services (for children’s social care)
The Children’s Services offices will be closed on Bank Holiday Monday (26 August) and reopen on Tuesday 27 August.
During closure periods, the Emergency Duty Team can be contacted 24 hours a day for children’s social care emergencies on 0300 373 2724.
For more information about what to do if you’re concerned for the welfare of a child, visit the Cumbria Safeguarding Children website.
Homelessness
Young people or people providing support to young people who are at risk of homelessness or are homeless should visit the Westmorland and Furness Council website for more information.
People who are at risk of eviction or homelessness or need support with housing can find information and support by visiting westmorlandandfurness.gov.uk
Domestic abuse
Westmorland and Furness Council has a duty to assess the need for support and prepare strategies to provide services for victims in safe accommodation and to provide domestic abuse survivors with community in-reach services.
Visit the Westmorland and Furness Council website for more information on domestic abuse support.
Westmorland and Furness highways
The Highways Hotline (0300 373 3306) will not be monitored during the bank holiday weekend and will be diverted to an answer phone service with emergency out of hours contact information.
Archives, libraries and Local Link offices
Archive centres and all libraries will be closed on Bank Holiday Monday but normal opening hours will resume on Tuesday August 27.
Registration services
The Registration Service will be closed on Bank Holiday Monday.
Trading Standards
Trading Standards offices will be closed over the Bank Holiday weekend. Residents should report any live incidents of cold callers or rogue traders to Cumbria police by telephoning 101 or emailing [email protected].
Council housing repairs
The 24-hour service to report urgent council housing repairs will continue to be provided covering the Barrow area by telephoning 01229 833311.
Cumberland Council – Allerdale, Carlisle and Copeland
Some offices – including Carlisle’s Civic Centre and Cumbria House, Allerdale House in Workington, and Market Hall in Whitehaven – will be closed on Monday August 26. Online services will be available at www.cumberland.gov.uk
The main customer number (0300 373 3730) will close at 4pm on Friday, August 23, and will reopen following the bank holiday on Tuesday August 27 at 9am.
There will be a recorded message advising of the closure period and out of hours contact numbers for highways, homelessness, and adults and children’s social care, should anyone be calling in an emergency.
Household waste and home recycling
There will be no changes to refuse and recycling collections on the bank holiday. Collections will take place on Monday August 26.
Residents can check collection dates at https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/bin-collections/bin-collection-day
Household Waste Recycling Centres will be open as usual.
For opening times and locations visit https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/recycling/household-waste-recycling-centres-hwrcs
The permit helpline is closed on bank holidays and weekends.
Highways
The Highways Hotline (0300 373 3736) will be unavailable on Monday August 26.
Calls will be diverted to an answer phone service with emergency contact information. Residents can report problems relating to potholes, road damage, flooding, drainage, traffic lights, streetlights, pedestrian crossings, trees, vegetation, bollards, manhole covers and more at https://www.cumberland.gov.uk/parking-roads-and-transport/streets-roads-and-pavements
Health and social care
Residential and home care services operate 24 hours a day, 365 days a year.
Adult social care offices will be closed on Monday August 26.
Contact the social care out of hours emergency service (01228 526690), 24 hours a day, for adult social care emergencies. Further information is available at https://www.cumberland.gov.uk/health-and-social-care
Children’s services (for children’s social care)
Children’s services offices will be closed on Monday 26 August. The Emergency Duty Team (0333 240 1727) can be contacted 24 hours a day for children’s social care emergencies.
Archives, libraries and Local Link offices
The archive centres in Carlisle and Whitehaven will be closed on Monday August 26.
All libraries will also be closed on Monday August 26. While our physical doors may be closed, virtual library remains open 24/7 at https://cwflibraries.borrowbox.com/
Registration services
The Registration Service will be closed on Monday August 26.
Trading Standards
Cumbria Trading Standards’ consumer direct helpline (08454 04 05 06) will be closed on Monday August 26.
Leisure centres
Check the Better website for details when leisure centres are open over the bank holiday weekend. Go to better.org.uk/leisure-centre/cumberland for more information.
