Workington MP Mark Jenkinson has created a survey for people to fill in about their thoughts over plans to close ticket offices at railway stations.
The MP said he was concerned train operators were jumping the gun and warned against hasty closures.
He said: “With only 12 per cent of ticket sales made through a ticket office, I agree that these companies should be looking to modernise. There is, however, a balance to be struck.
“To replace ticket office staff, many companies are introducing new support staff to help with accessibility and give advice on the sale of ticket through machines or online. While this ensures some services are still maintained, it should be noted that their working hours are reduced.
“For example, in Penrith, the ticket office will close entirely, and support still will only be available between 9am and 6pm, Monday to Friday, as opposed to 5.30am to 7pm as now.
“The same is true in Workington, with support staff available between 9pm to 3pm Monday to Saturday, with Sunday being completely unstaffed.
“With no step-free access to either platform, how will those with accessibility requirements get to the platform after hours or on Sundays?
“Northern Rail is also looking at selling tickets through local convenience stores.
“However, I have concerns that operating companies are jumping the gun and may leave many in situations where they’re unable to access railway transport.”
To take the survey, visit https://www.mark-jenkinson.co.uk/train-station-ticket-office-closure-survey
He has pledged to feed into the public consultations with Northern Rail and Avanti West Coast.
