[T]he Drinking Water Inspectorate (DWI) has launched an investigation after United Utilities changed the source of water that supplies drinking water to the Copeland area.
The Inspectorate is investigating the event, and has obtained from the company sampling information from the area of supply.
A spokesman for DWI said: “We have independently reviewed the sample results and can confirm that the samples show the supply is safe to drink.
“This change of supply has introduced ‘harder’ water (containing more minerals), which is causing concern to some consumers.
“The Drinking Water Inspectorate’s main task is to check that water companies in England and Wales supply wholesome drinking water that complies with Regulations.
“As part of our investigation, we will look in detail at the actions of the company from when it first altered the supply.
“We will also review communications with consumers, and we will be contacting a sample of consumers who have raised concerns to enable them to provide their experiences to our investigation. All of our investigations are published.
Following the announcement, Elected Mayor of Copeland, Mike Starkie, said: “I welcome the involvement of the DWI and look forward to the results of their investigation. It’s clear both the change in water quality and UU’s lack of communication around the change have caused great concern to residents, and they deserve an explanation.
“The DWI has already stated that the water is safe to drink, but because the water is harder we may notice a range of different effects. I welcome this clarification.
“However, I remain disappointed that United Utilities did not consult or inform residents about the change – some distress could have been avoided with better communication. It is, however, good to see the investigation includes asking a selection of customers about their experiences and I look forward to reviewing the DWI’s findings.
“I would also urge residents to attend the drop-in sessions in Whitehaven and Egremont this week, where they can have their questions addressed directly.”
The Drinking Water Inspectorate was set up in January 1990. Its main task is to check that water companies in England and Wales supply wholesome
drinking water and in doing so comply with the requirements of the Water Supply (Water Quality) Regulations.
