Patients who stayed overnight as an inpatient at the Cumberland Infirmary in Carlisle or West Cumberland Hospital in Whitehaven have rated their experience.
In the recently published Care Quality Commission’s adult inpatient survey, people were asked what they thought about different aspects of the care and treatment they received.
Out of the patients who were discharged following a stay at the hospitals between January and May this year, 598 provided a response. Overall the response rate is 50.04 per cent.
For 24 of the questions asked, the score for North Cumbria Integrated Care NHS Foundation Trust, which runs the hospitals, is five per cent or more greater than the national average score.
Top scores included 9 out of 10 for nurses making sure patients felt included and 8.8 out of 10 for patients being able to get attention when needed. Other positive areas included:
- Patients felt they were treated with respect and dignity whilst they were in the hospital
- Patients were given enough privacy when being examined or treated
- Patients have confidence and trust in the nurses treating them
- Patients have confidence and trust in the doctors treating them
The survey did also highlight areas to be improved upon, including being asked to give views on the quality of the care they had received as an inpatient and for knowing what happens next when leaving hospital.
Georgia Wright, deputy chief nurse at the trust, said: “We want to thank those patients who took part in the survey, it’s vital we continue to gather feedback from our patients. It allows us to continuously improve our offering and the service we provide to our communities.
“I would also like to take this opportunity to thank our staff, the results are overall very positive and the survey was undertaken during an exceptionally challenging period for our hospitals.
“Our teams should be applauded for the great work they do on a daily basis.
We will now look at the results in more detail alongside our other patient feedback to identify any trends. We are committed to continually improving and we value our patients’ feedback to help us to do that.”
